Frequently asked questions
How do I personalize my item?
On the product page, fill in the fields before adding to cart — names, dates, and a photo where the product needs one. What you type is exactly what gets printed, so check the spelling.
Will you check my photo before printing?
Yes. A person reviews every photo upload. If it's too small, blurry or badly lit, we email you before printing rather than sending you something disappointing.
What makes a good photo?
Bright, in focus, and taken close enough that the face fills a decent part of the frame. Phone photos are fine. Screenshots and heavily filtered images usually aren't.
Can I change my personalization after ordering?
Within 12 hours, usually yes — email support@lilmeanings.com straight away. After production starts, no.
How long until it arrives?
Production is 2 – 5 business days, then 5 – 8 business days for standard US shipping. Standard is $8.00 and free over $70; express is $15.00. Full detail on the Shipping & Delivery page.
Do you ship outside the United States?
Not yet — we currently ship within the United States only.
Is it gift-ready?
Ornaments and keepsakes arrive in a protective pouch or box, ready to hand over. We never include a price on the packing slip.
Can I order in bulk for a family or a team?
Yes. Email us with what you need and roughly how many, and we'll sort out pricing.
Something arrived damaged. Now what?
Send us a photo within 30 days and we remake it free. Details on the Returns & Refunds page.