Returns & Refunds

Personalized items can't be resold, so we can't take them back the way a normal shop can. What we can do is fix anything that's our fault — quickly and without making you argue for it.

We remake or refund, free, if:

The item arrives damaged or defective
We printed something different from what you entered
The print quality doesn't match what's shown on the product page
Your order never arrives

Email support@lilmeanings.com within 30 days of delivery with your order number and a photo of the problem. Most cases are resolved within one business day, and you won't need to ship anything back.

We can't refund for:

Spelling, dates or names entered incorrectly at checkout
A photo that was too small, blurry or dark (we'll always warn you before printing if we spot it)
Change of mind on a personalized item
Delays caused by the carrier once the parcel has left us

Non-personalized items

Anything without personalization can be returned unused within 30 days for a full refund. You cover return shipping.

Cancellations

Email us within 12 hours of ordering and we'll cancel and refund in full. After production starts we can't cancel — the piece already has your name on it.